Pure Hair Imports Terms and Condition

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Welcome to our online store! Pure Hair Imports and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Privacy

please review our Privacy policy, which also governs your visit to our website, to understand our practices

Electronic Communications

When you visit Pure Hair Imports or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Additional Terms

Whilst every care is taken to ensure that the information on the Pure Hair Imports website is accurate, some of the information used in our website is supplied to us by a third party. As our website operates an “AS IS” we don’t give you any guarantees or warranties of any kind and do not accept any liability arising from any inaccuracy shown on the website or how it is interrupted.

We can’t guarantee that everything on our website is free from any viruses or defects or that your use of this website won’t cause damage to your computer, it’s your responsibility to use the right equipment to view our website.

We can’t guarantee that everything on our website is free from any viruses or defects or that your use of this website won’t cause damage to your computer, it’s your responsibility to use the right equipment to view our website.

We operate an “AS IS” site, which means that if you suffer any loss, damage or expense from using our website you will not have any claim against us or anyone connected to us with the aid of making this website.

Warranty for all items we sell remains with the manufacturer, but please get in contact with us if there is any problems with defective goods.

Intellectual Property Rights

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Pure Hair Imports owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Pure Hair Imports without obtaining authorization from Pure Hair Imports.

Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

License and Site Access

Pure Hair Imports grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Pure Hair Imports. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Pure Hair Imports You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Pure Hair Imports and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Pure Hair Imports name or trademarks without the express written consent of Pure Hair Imports. Any unauthorized use terminates the permission or license granted by Pure Hair Imports. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Pure Hair Imports so long as the link does not portray Pure Hair Imports, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Pure Hair Imports logo or other proprietary graphic or trademark as part of the link without express written permission.

Reviews, Comments, Emails, and Other Content

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Pure Hair Imports reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Pure Hair Imports and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Pure Hair Imports and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Pure Hair Imports or its associates for all claims resulting from content you supply. Pure Hair Imports has the right but not the obligation to monitor and edit or remove any activity or content. Pure Hair Imports takes no responsibility and assumes no liability for any content posted by you or any third party.

Processing, Shipping, & Tax

Processing

Once your order has been placed, please allow 1-2 regular business days for processing.

Shipping

An e-mail notification will be sent to the e-mail address provided at the time of check out. The e-mail notification will include your tracking information and parcel provider. Please note: we do not ship to third parties, P.O. Boxes, &/or APO/FPO addresses.

Tax: Consumer

All California orders will be charged California State Tax.

Exception: Salon Professionals with Valid Tax – Resale Identification Number.

Pricing

All prices and charges on this website are shown in U.S. Dollars unless otherwise noted. Prices exclude delivery charges, which, if applicable, are described on the Order Confirmation screen. We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination.

In the event there is an error in pricing or an unintentional misrepresentation of a product you have ordered we will inform you of the issue as soon as possible and confirm with you whether you wish to proceed with the order with the corrected information or you wish to cancel your order. If we are unable to make contact you for any reason, your order will be deemed cancelled. Any monies paid in respect of cancelled orders shall be refunded in full within thirty (30) days of cancellation.

Pricing

All prices and charges on this website are shown in U.S. Dollars unless otherwise noted. Prices exclude delivery charges, which, if applicable, are described on the Order Confirmation screen. We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination.

In the event there is an error in pricing or an unintentional misrepresentation of a product you have ordered we will inform you of the issue as soon as possible and confirm with you whether you wish to proceed with the order with the corrected information or you wish to cancel your order. If we are unable to make contact you for any reason, your order will be deemed cancelled. Any monies paid in respect of cancelled orders shall be refunded in full within thirty (30) days of cancellation.

Where product prices are reduced as part of a sales promotion, such prices are valid for the specified period of the sales promotion only and will only apply to orders accepted within such period.

We reserve the right to adjust product prices, offers, products and specifications of products available via this website at our discretion at any time prior to acceptance of your order.

Payment

Major credit cards as listed: Visa, MasterCard, American Express, Maestro, and Visa Electron

Payment for products ordered will be debited from your account when your order is placed.

The total cost of your order is the price of the products, plus card processing and delivery charges as set out in the Order Confirmation screen.

The total cost of your order is the price of the products, plus card processing and delivery charges as set out in the Order Confirmation screen.

We shall not be responsible in the event your card issuer and/or bank charges you as a result of our processing your credit or debit card payment in accordance with your order.

Acceptance of your order and the formation of a contract between us will take place when payment of the cost of the products ordered has been authorized by your credit or debit card issuer and we have emailed you with confirmation of your order.

Products are subject to availability. If, for any reason after acceptance of your order, we are unable to supply you with the products ordered within the predicted delivery period, we will inform you of this as soon as possible whereupon you will be given the option to cancel your order for a full refund.

International Orders

International customers (outside of USA) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.

NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks. Even more for slow-to-ship countries. We are not responsible for any delays caused by destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fee’s due to the geographical location.

Return Policy

All sales are FINAL. We want you to love your hair! If for any reason you need to exchange it, you need to do so within 7 days of your purchase with the original receipt. The hair must be in the original packaging, exactly how it was sold to you. We DO NOT provide REFUNDS, only exchanges. Exchanges will only be accepted for merchandise that has not been used or altered (brushed, combed, picked, cut, or processed) in any way. We DO NOT under any circumstances issue refunds. All sales are final. Requests must be made within 14 business days of receipt of product(s). Any exchange request after 7 business days will not be honored. We do not refund shipping charges for returned orders.

According to the Federal law you cannot return human hair products that have been used. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at +______________.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Replacements

We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect or defective you must contact us within (5) five business days of receipt of the merchandise.

No refunds will be permitted.

If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.

If the product you’ve received is defective in any way we will send you a return label for the merchandise received. Once we’ve had a chance to examine it we will send a replacement immediately.

Shipping

All Orders will be delivered using the service as detailed at time of ordering. Further details regarding delivery methods and services can be found at www.purehairimports.com/delivery. Pure Hair Imports has the right to fluctuate any prices in proportion with its costs for shipping. The Customer may request any other delivery method at the time of order and goods will be shipped under the Customer’s responsibility.

Any incorrect billing and/or shipping information submitted will cause an automatic cancelation of order. Once correct information has been verified, orders will then be shipped.

Pure Hair Imports cannot be held responsible for shipping delays caused by the customer, shipping carrier or holidays

Texture Disclaimer

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our hair comes in straight, wavy and curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color.

Exchanges

From time to time, Pure Hair Imports, at its sole discretion, may exchange products or portions of a product under the following conditions:

  • We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.
  • Requests must be made within 5 business days of receipt of product(s). Any exchange request after 5 business days will not be honored.
  • Product must be exchanged for something of equal or greater value. No refunds will be permitted.
  • You will be required to pay return shipping charges and shipping on your new order.
  • You will be charged a 15% restocking fee for the product you are exchanging.

In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

Links to Other Websites

This Site may contain links to other websites. Pure Hair Imports assumes no responsibility for the content or functionality of any non- Pure Hair Imports website to which we provide a link.

Disclaimer

Pure Hair Imports expressly disclaims any duty to update or revise the materials on this website, although Pure Hair Imports may modify the materials at any time without notice. Your use of this website is at your sole risk, and you assume full responsibility for any costs associated with your use of this website. Pure Hair Imports shall not be liable for any damages of any kind related to your use of this website.

Indentification

You agree to indemnify, defend, and hold harmless each of Pure Hair Imports its parents, subsidiaries, affiliates, officers, directors and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from your use of this Site, the violation of these Terms of Use by you, or the infringement by you, or any other user using your account, of any intellectual property or other right of any person or entity.

Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of USA without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of Louisiana, USA in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

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